Shipping Policy – Gentle Brew

At Gentle Brew, we keep shipping simple, clear, and reliable.

🌍 Shipping Locations

We currently ship to:

• New Zealand
• Australia
• United Kingdom
• United States

All orders include free tracked shipping.

📦 Processing Time

Orders are typically processed within 1–3 business days
(Monday–Friday, excluding public holidays).

You will receive a confirmation email once your order has been dispatched.

🚚 Estimated Delivery Times

• New Zealand: 5–10 business days

• Australia: 5–9 business days

• United Kingdom: 4–8 business days

• United States: 6–14 business days

We work with trusted international fulfilment partners to keep our tools accessible and fairly priced. Delivery timeframes reflect this process.

Please note that delivery estimates are not guaranteed and may vary slightly due to carrier or customs processing times.

📍 Tracking & Order Updates

You’ll receive:

• An order confirmation email after purchase
• A shipping confirmation email once your order has been dispatched
• Tracking details (where available)

If you don’t see your confirmation emails, please check your spam or promotions folder.

📦 Multiple Shipments

Some orders may arrive in separate parcels depending on warehouse location and stock availability. This allows us to maintain efficient and reliable delivery.

⏳ Delivery Delays

While most orders arrive within the estimated timeframe, occasional delays can occur due to:

• Carrier disruptions
• Customs processing
• High seasonal demand
• Events outside our reasonable control

If your order is significantly delayed beyond the expected timeframe, please contact us at support@gentlebrew.net, and we’ll assist you.

📝 Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

Gentle Brew is not responsible for delays or lost parcels resulting from incorrect or incomplete address details provided at the time of purchase.

📮 Lost or Stolen Parcels

If tracking shows your order as delivered but you have not received it, please contact the shipping carrier first to investigate.

If you still need assistance, contact us and we’ll help where possible.